HCL Technologies (HCL) Chennai Senior Support Engineer Posts | B.Tech | Apply Now

HCL Technologies Limited is a leading global technology and IT enterprise.

In the latest job announcement, HCL announces job vacancies for Senior Support Engineer posts, with work location in Chennai.

Under HCL Chennai Senior Support Engineer 2024 Jobs, candidates having required skills in Cloud Technologies, Linux, UNIX, and Windows Server DB Technologies can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Senior Support Engineer.

Job Code: 1332254BR.

Education Qualification: B.Tech.

Experience Level: 5 to 9 years.

Job Location: Chennai.

Apply Mode: Online.

Job Description:

1. Planning, Prioritize and distribution of tasks on daily basis. Performing daily responsibilities related to locating and resolving application problems as well as issue resolution or escalation.

2. Responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.

3. Proactive and reactive incident management calls and provide the resolution on time and maintain customer and product specific knowledge repository. 

4. Effective troubleshooting in Ptask and helps to identify and report in detail on the root cause, so that the problem does not crop up again.

5. Identify and drive continual service improvement processes use methods from quality management to learn from past successes and failures.

6. To performing tasks on F5 load balancer like ordering new certs, installing, and renewing SSL certificates, bouncing servers with performance issues after taking them out of the server pools, ID maintenance, User, Group management for all the UNIX servers.

7. To support Application Response, Monitoring and Triaging, Application operations support and procedural recovery and worked on server restarts, service restarts, webhost restarts and ActiveMQ restarts.

8. Alerting and monitoring the applications using OpManager, APP Dynamics, Kibana, Grafana and CloudWatch.

9. On root cause analysis(RCA) Triage Issues, identifying dependencies, identifying root cause issues, and eliminating false positives.

10. L2 Support team should maintain and typically responsible for the applications in terms of performance, availability, and reliability.

11. Should have in-depth application and systems incident resolution featuring a knowledge base, detailed documentation, training and incident trending analysis.

How to apply:

Interested and qualified job applicants have to apply through online mode, by initially registering with HCL career portal and login in to apply.

Apply online:

https://www.hcltech.com/jobs/senior-support-engineer-0