American Express Bangalore Service Delivery Analyst Posts | Degree/PG | Apply Now

American Express is an American multinational financial services company and the world’s largest card issuer.

In the latest job notification, American Express India announces job vacancy for Service Delivery Analyst posts, with work location in Bangalore.

Under American Express Bangalore Service Delivery Analyst 2019 Jobs, candidates completed Degree/PG, and have required skills can apply.

The selected candidate will be recruited with a permanent and full time job.

An Interested and qualified candidate have to apply through online mode.

Job Responsibilities:

Assess IT change requests for quality, potential impacts, risk, completeness of implementation and backout plans, conflicts/contention.  Verifies effects of change related to incidents and operational impacts to manage record accuracy and quality measures

Provide subject matter expertise for ITIL processes such as The incident, Problem with strong attention to Change Management:

Ensure adherence to Change Management policies and procedures

Review and assess IT change requests for quality, lead time, approval levels, documentation standards including completeness of implementation and recovery plans

Review IT change requests for risk assessment with an awareness of broader change and release schedules and programs

May facilitate IT Change Advisory Board (CAB) meetings and prepare meeting materials, publish minutes and track action items

Raise and track Technical Change Management related issues and conflicts, remove barriers, resolve issues and escalate appropriately where required & Others.

Job Summary Details:

Job Designation: Service Delivery Analyst.

Job Code Number: 19013321.

Education Qualification: Degree/PG

Experience:

2+ years of IT Service Management experience including specific experience with Technical Change, Incident, Problem Management

1+ years working in a large, globally diverse organization is a plus

Job Location: Bangalore.

Apply Mode: Online.

Key Skills:

Strong skills in the use of service management tools, such as ServiceNow

Embraces a customer-focused mindset

Previous IT Operations, help/service desk experience with a shown an ability to communicate in a professional and courteous manner

Basic understanding of software development, testing and deployment (SDLC) principles

Detail-oriented with the ability to comprehend, collect and communicate complex technical details, policies, and procedures and adjust the message accordingly based on the audience

Experience performing technical analysis using input from multiple data sources

Able to challenge the status quo and drive creative ideas and solutions & Others.

How to apply:

An interested and qualified job applicant has to apply through online mode by initially registering with the American Express company career portal and login to apply.

Apply Now:

https://jobs.americanexpress.com/jobs/19013321?lang=en-us&previousLocale=en-US.