IBM India Pvt. Limited Hyderabad Technical Support Associate Posts | Graduation & Above | Walkin: 24th to 28th Feb'20

Feb 21, 2020 | WalkIn Jobs , IBM Walkins | 0 comments

IBM is an American multinational technology company that manufactures and markets computer hardware, middleware, and software, and provides hosting and consulting services.

In the latest job notification, IBM India announces job vacancies for Associate posts, with work location in Hyderabad.

Under IBM Hyderabad Technical Support Associate Walkin 2020 Jobs, candidates completed Graduation & Above, and have required skills can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to walkin on announced date and venue.

Job Responsibilities:

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA, and Asia-Pacific.

Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers

Provide remote infrastructure support delivery and performing problem cause analysis

Collaborate with fellow support colleagues and other internal organizations to provide superior customer service

Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipate customer needs and effectively addressing concerns related to their issue or resolution

Provide direct technical assistance to customers via phone, email, and chat.

Job Summary Details:

Job Designation: Technical Support Associate.

Education Qualification: Graduation & Above.

Experience: 0-2 Years.

Job Location: Hyderabad.

Apply Mode: Walk-in.

Key Skills:

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.

Utilize available time efficiently in order to achieve effective and efficient results

Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.

Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Knowledge in commercially standard software applications and major desktop operating systems.

Important Dates:

Date & Timing:  24th to 28th Feb'20.

Venue: IBM Hyderabad.

How to apply:

Interested and qualified job applicants have to apply through online mode, shortlisted applicants will be called for interview.

Apply Now:

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