IBM India Pvt. Limited Hyderabad Technical Support Associate Posts | Degree or Above | Walkin: 16th July’19 to 23rd July 19
IBM is an American multinational technology company manufactures and markets computer hardware, middleware, and software, and provides hosting and consulting services.
In the latest job notification, IBM India announces job vacancies for Technical Support Associate post, with work location in Hyderabad or other locations
Under IBM Hyderabad Technical Support Associate Walk-in 2019 Jobs, candidates completed Graduation/PG, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An interested and qualified candidate has to walk-in on announced date and venue.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
Provide remote infrastructure support delivery and performing problem cause analysis.
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service.
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution.
Provide direct technical assistance to customers via phone, email, and chat.
Job Summary Details:
Job Designation: Technical Support Associate.
Educational Qualification: Degree or Above.
Experience: 0-2 Years.
Job Location: Hyderabad or other locations.
Apply Mode: Walkin.
The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with a very difficult and demanding customer.
Date & Timing: 16th July’19 to 23rd July 19.
Venue: IBM @ Hyderabad or other locations.
How to apply:
Interested and qualified job applicants have to apply through online mode, by initially registering with IBM company career portal and login to apply, shortlisted applicants will be called for interview.