Dell International Services India Private Limited Bangalore Technical Support Engineer Posts | Bachelor’s Degree/Master’s Degree | Apply Now

Dell is an American multinational computer technology a company that develops, sells, repairs, and supports computers and related products and services.

In the latest job announcement, Dell announces job vacancies for Technical Support Engineer posts, with work location in Bangalore.

Under Dell Bangalore Technical Support Engineer 2020 Jobs, candidates having required skills in Networking, Storage, Linux, TCP/IP can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Technical Support Engineer Level 1.

Job Code: R2008405.

Education Qualification: Bachelor’s Degree/Master’s Degree.

Experience Level: 4 to 6 years.

Job Location: Bangalore.

Apply Mode: Online.

Responsibilities:

• Resolve customer’s issues via the telephone, email or WebEx session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow-ups with customers with recommendations, updates and action plans. 
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues. 
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical training, 
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Required Skills and Experience:

• Ability to learn and follow defined support and root-cause analysis processes. 
• Increasing the ability to solve practical problems without assistance and deal with a variety of variables in situations where only limited information may initially exist.  
• Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form. 
• Knowledge of management contacts in the system for technical assistance
• Database concepts, networking, and storage concepts/ terminology; FTP client usage, knowledge on Microsoft products. Positive and constructive attitude.
• Comfortable facing new challenges and technologies.  Excellent communication (oral & written) skills. 
• Needs to seek assistance less
• Demonstrated interest in expending your knowledge on VMware products.
• Fluent written and verbal communication skills in English.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
• Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.

Good level of technical understanding of more than one of the following technologies:

• Networking
• Storage
• Linux
• TCP/IP
• Windows Clustering/DHCP/DNS
• Windows 2003/2008
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow standard engineering principles and practices.
• Logical approach to problem-solving.
• Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage
• Work experience of 4-6 yrs. in Technical domain

Apply Online:

https://jobs.dell.com/job/bengaluru/technical-support-engineer-level-1/375/16748111