Dell International Services India Private Limited Chennai Technical Support Engineer Posts | B.E/B.Tech | Walkin: 11th January'20
Dell International Services India Private Limited, leading PC manufacturer and software technology services provider.
In the latest job notification, Dell announces job vacancies for Associate posts, with work location in Chennai.
Under Dell Chennai Technical Support Engineer 2020 Walkin Jobs, candidates completed BE/B.Tech, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An Interested and qualified candidate has to walkin on announced date and venue.
Job Responsibilities:
Provide Technical support to Dell customers and partners via phone, email, or chat.
Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products & Networking.
Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)
Job Summary Details:
Job Designation: Technical Support Engineer.
Education Qualification: BE/B.Tech.
Experience: 1-3 Years.
Job Location: Chennai.
Apply Mode: Walkin.
Key Skills:
Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking
Microsoft Server OS 2003/2008/2012, SQL Server
VMware - VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking
Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
Citrix - Citrix XenApp & XenDesktop (CCEA is a plus)
Strong written/verbal communication & interpersonal skills
Important Dates:
Date & Timing: 11th January'20, 10 AM
Venue: Dell International Services, Olympia Tech Park, Fortius Block, 8th Floor, Plot No 1, SIDCO Industrial Estate, Guindy, Chennai - 32.
How to apply:
Interested and qualified job applicants have to walkin on the announced date and venue.
Apply Now:
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