Dell Gurgaon Technical Support Technician Posts | Undergrad | Walkin: 22 Jul to 23 Jul’19
Dell International Services India Private Limited, leading PC manufacturer and software technology services provider.
In the latest job notification, Dell announces job vacancies for Technical Support Technician post, with work location in Gurgaon.
Under Dell Gurgaon Technical Support Technician Walkin 2019 Jobs, candidates completed Undergrad, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An interested and qualified candidate has to walk-in on announced date and venue.
Job Responsibility:
Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for Out of warranty and In warranty solution sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Job Summary Details:
Job Designation: Technical Support Technician.
Educational Qualification: Undergrad with 1 year of International Call Center Voice experience.
Experience: 0-4 Years.
Apply Mode: Walkin.
Job Location: Gurgaon.
Key Skills:
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Important Dates:
Date & Timing: 22 Jul to 23 Jul’19, 12:00pm to 3:00pm.
Venue: Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002.
How to apply:
Interested and qualified job applicants have to walkin on the announced date and venue.
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