Salesforce Hyderabad Technical Support Posts | Bachelor’s Degree/Master’s Degree | Apply Now

Salesforce is an American cloud-based software company, sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

In the latest job announcement, Salesforce India announces job vacancies for Technical Support posts, with work location in Hyderabad.

Under Salesforce Hyderabad Technical Support 2020 Jobs, candidates having required skills in, Data management (RDBMS), and SQL, JavaScript, JQuery, etc can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Technical Support- Success Agent (Tier 2).

Job Code: 431C05.

Education Qualification: Bachelor’s Degree/Master’s Degree.

Experience Level: 2 years.

Job Location: Hyderabad.

Apply Mode: Online.

Responsibilities:

• Assisting customers in troubleshooting their Salesforce.org managed package and implementation of Salesforce.org products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
• Developing and maintaining technical expertise in assigned areas of product functionality.
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
• Providing feature explanation and Salesforce.org best practices.
• Managing customer expectations and customer experience to maximize customer satisfaction.
• Actively maintaining and participating in job-related training activities.
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
• Multitasking and performing effectively under pressure.
• Creating and curating knowledge content.

Minimum Qualifications: 

• Bachelor's degree in Computer Science or a related field, or 2 years of experience in a technical support role.
• Excellent written and verbal communication skills.
• Clear comprehension of Salesforce.org managed packages
• Experience with reading/writing HTML and CSS
• Experience with Database concepts, Data management (RDBMS), and SQL

Desired Qualifications: 

• Master’s degree in Computer Science or computer/business information systems
• Experience with Salesforce and/or CRM applications and other cloud-based technologies
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role
• Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
• Experience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture Principles
• Experience with CLI (UNIX/LINUX)

Salesforce Certifications:

• Salesforce.com Certified Administrator (ADM201 Certified),
• Salesforce.com Certified Advanced Administrator (ADM211 Certified),
• App Builder Certified

Highlights:

• Entry-level position
• Activities are focused on casework rather than strategic responsibilities
• Role has Basic BLACK TAB perms

Performance Expectations: 

• Follow process and procedure guidelines in all interactions
• Respond to cases within SLA, with the appropriate level of urgency
• Understands and adheres to processes that will help resolve the cases efficiently (responding within SLO/posting meaningful updates/follows SG handover, GHO or any case handling related processes)
• Escalate issues to T3 promptly when required
• Create and curate KB articles
• Meet or exceed all KPI targets, consulting with your manager to determine areas of improvement
• Own your deliverables, including customer commitments, training deadlines, administrative requests.
• Proactively communicate issues in advance to your manager when in doubt of achieving your deliverables.
• Demonstrate Ohana with your team.

Training and Skills:

• ADM 201, App Builder, and Soft Skills
• Accreditations and other job-related training

Apply Online:

https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Success-Agent--Tier-2----Technical-Support_JR67930