Cognizant Technology Solutions India Ltd Hyderabad Senior Process Executive-Data Posts | Graduate | Apply Now
Cognizant Technology Solutions India Ltd leading provider of information technology, consulting, and business process services to its clients across the Globe.
In the latest job notification Cognizant announces job vacancies for Senior Process Executive-Data, with work location in Hyderabad.
Under Cognizant Hyderabad Process Executive 2020 job notification, candidates completed Graduation(BE/BTech/MCA) or High School graduation or above can apply.
The selected candidate will be recruited with a full-time job.
An Interested and qualified candidate have to apply through online mode.
Job Designation: Senior Process Executive-Data.
Job ID: 00035764044
- BE/BTech/MCA or High School graduate or above as may be applicable in the Geo.
- SFDC Admin domain (Certification optional)
Job Location: Hyderabad.
- Provide Level 1 technical Salesforce support for three instances
- Identify trends and root cause analysis for issues and liaise with the respective stakeholders for resolution
- Create and maintain fields, views, reports, dashboards, campaigns and other SFDC objects and functions.
- Provide guidance and educate the users on perceived bugs
- Create and manage basic - medium validation rules
- Keep application/product owners informed about system functionality and issues
- Logging and tracking identified system problems through resolution
- Creating and maintaining documentation on cases, guidelines, and policies
- Prioritize and respond to all user requests that come into the SFDC cases system and make sure all requests are handled correctly within defined SLA's
Qualifications and Skills:
- 2 years of Experience in SFDC Technical Support (Cases) is mandatory with at least 4 years of overall experience in Customer Support Industry
- L1 Technical troubleshooting of all objects in SFDC and critical thinking skills
- Willing to work and support in PST business hours
- Excellent English communication skills (Verbal and Written)
- Ability to work independently and as part of a team. Being collaborative is crucial for this team
- Demonstrate analytical skills and creative problem-solving approach
- Demonstrate the ability to be proactive and to find solutions outside of the box
- Demonstrate the ability to achieve business goals and commitment to customer satisfaction
Apply Mode: Online.
How to Apply:
Interested and qualified job applicants have to apply through online mode by initially registering with the Cognizant company career portal and login to apply.