Dell International Services India Private Limited Bangalore Technical Support Engineer-Networking Posts | Bachelor’s Degree | Apply Now

Jan 20, 2021 | IT Jobs , DELL | 0 comments

Dell is an American multinational computer technology a company that develops, sells, repairs, and supports computers and related products and services.

In the latest job announcement, Dell India announces job vacancies for Technical Support Engineer-Networking posts, with work location in Bangalore.

Under Dell Bangalore Technical Support Engineer-Networking 2021 Jobs, candidates having required skills in VMware ESX Server or VMware can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Technical Support Engineer-Networking.

Job Code: R1810810.

Education Qualification: Bachelor’s Degree.

Experience Level: 3 to 5 years.

Job Location: Bangalore.

Apply Mode: Online.

Responsibilities:

  • Resolve all technical issues through diligent research, reproduction, and troubleshooting. 
  • Provide technical support to VMware customers - via email and telephone.
  • Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution.
  • Mentor and provide training to other technical GSS staff in Network troubleshooting topics.
  • Be an advocate for network virtualization, educate GSS on the NSX platform
  • Troubleshoot and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.
  • Work collaboratively with sales associates, product management, technical marketing and engineering during the development, launch and continuing refinement of NSBU products.
  • Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
  • Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends.
  • Document all technical inquiries; develop and review content for knowledgebase.
  • Participate in testing alpha and beta products and provide feedback to Engineering.
  • Travel to Customer sites and represent VMware GSS.

Requirements:

  • 3- 5 years’ hands-on experience working in the customer support industry supporting network infrastructure (L2/L3 devices)
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including Compute, Storage and Networking.
  • Understand data center networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based.
  • Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management,, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
  • Ability to communicate with Network Architects
  • Proven experience and deep knowledge of the networking technologies and vendors such as VMware VDS, Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
  • Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
  • CCNP or equivalent certification and/or related work experience 
  • Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management 
  • Extremely well organized, detail-oriented and possessing a high level of integrity.
  • Outstanding communication skills, both written and verbal
  • Experience designing and/or supporting large enterprise deployments.
  • Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
  • Good practical working ability with Linux/UNIX utilities, including editors and command shells
  • Ability to travel 20 per cent of the time.
  • Willingness to work in 24x7 support environment

Highly Preferred Skills:

  • Hands-on experience with VMware ESX Server or VMware products 
  • UNIX kernel diagnostics/debugging (at a level typically found in senior-level 2 or level 3 UNIX support staff)
  • Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet-based protocols
  • Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
  • Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
  • Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.
  • CCNP or equivalent certification and/or related work experience

How to apply:

  • Interested and qualified job applicants have to initially register with Dell company career portal, and log in to apply.

Apply Online:

https://jobs.dell.com/job/karnataka/technical-support-engineer-networking/375/15395483

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