Cognizant Technology Solutions India Ltd Pune Senior Process Executive-Voice Posts | B.E/B.Tech/MCA | Apply Now

Oct 08, 2021 | IT Jobs , Cognizant | 0 comments

Cognizant Technology Solutions India Ltd is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses.   

In the latest job announcement, Cognizant careers India announces job vacancies for Senior Process Executive-Voice posts, with work location in Pune.

Under Cognizant Pune Hiring Senior Process Executive-Voice 2021 Jobs, candidates having required skills in Salesforce can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Senior Process Executive-Voice

Job Code: 00044077075.

Education Qualification: B.E/B.Tech/MCA.

Experience Level: 3 to 4 years.

Job Location: Pune.

Apply Mode: Online.

Responsibility:

Stakeholder/Business Management:

They serve all client business divisions with the client-side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customizing animation and image galleries etc….

Design/Develop Creative artifacts for Ads as per client-supplied brief and within brand and design guidelines.

Web:

  • Develop internet/intranet web pages in the prescribed format adhering to client requirements within agreed TAT
  • Customer Relationship Management:
  • Provide information, educate customers to update trackers, update required applications & tools and keep SME and TL informed of new issues.

For Voice processes Only:

  • Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end-user/ customer & educates the customer.
  • Connect with the customer & provide highest level of customer satisfaction.
  • Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
  • Probe effectively & efficiently to understand customers' issue and report incidents and resolve all issues received on phone.
  • Process Executives are expected to call back on time.

Process Improvements and Adherence:

  • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions.
  • Adhere to security practices set by the organization.
  • Project Control, Management and Review / Program delivery:
  • Receive tickets/work on issues related to the respective process.
  • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice Processes Only:

  • Receive Inbound calls / make an outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
  • Make outbound calls to follow up / confirm resolution.

People/Team:

  • Contribute to and participate proactively in knowledge-sharing sessions.
  • Participate and contribute to organizational activities.

Must-Have Skills:

  • Salesforce

Good To Have Skills:

  • Field Serv Mgmt-Tech
  • After Sales&Serv(Tech)

How to apply:

Interested and qualified job applicants have to apply through online mode, by initially registering with the Cognizant career portal and login in to apply.

Apply Online:

https://careers.cognizant.com/in/en/job/00044077075/Senior-Process-Executive-Voice

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