IBM India Private Limited Hyderabad Technical Support Associate Jobs | Degree | Apply Now
IBM is an American multinational technology company manufactures and markets computer hardware, middleware, and software, and provides hosting and consulting services.
In the latest job notification, IBM India announces job vacancies for Technical Support Associate post, with work location in Hyderabad.
Under IBM Hyderabad Technical Support Associate 2019 Job Notification, candidates completed Degree, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An interested and qualified candidate has to apply through online mode.
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
Job Summary Details:
Job Designation: Technical Support Associate.
Job Code Number: 675361.
Educational Qualification: Degree.
Experience: Minimum 0 to 2 years of experience in Technical Support role.
Apply Mode: Online.
Job Location: Hyderabad.
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.
How to apply:
Interested and qualified job applicants have to apply through online mode by initially registering with IBM company career portal and login to apply.