Mphasis Limited Pune Associate Posts | Any Graduate | Walkin: 23rd to 26th March'20
Mphasis Limited is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology know-how, domain, and process expertise.
In the latest job notification, Mphasis announces job vacancies for Associate posts for tech support, with work location in Pune.
Under Mphasis Pune Associate 2020 Walkin Jobs, candidates completed Graduation in relevant subjects can apply.
The selected candidate will be recruited with a permanent and full-time job.
An Interested and qualified candidate has to walkin on announced date and venue.
Job Designation: Associate.
Educational Qualification: Any Graduate/ Final Year Results awaited Can apply.
Experience: 0 - 1 year.
Job Location: Pune.
Apply Mode: Walkin.
Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups.
Key Skill:
Excellent command on English (Verbal and Written)
Important Dates:
Date & Timing: 23rd to 26th March'20, Time: 12 PM onwards.
Venue:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
How to Apply:
Interested and qualified job applicants have to walkin on the announced date and venue.
Apply Now:
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