Tata Consultancy Services Ltd (TCS) Bangalore Support Engineer Posts | Bachelor’s Degree | Apply Now
Tata Consultancy Services (TCS), a leading Information technology consulting company.
In the latest job announcement, TCS India announces job vacancies for Support Engineer posts, with work location in Bangalore.
Under TCS Bangalore Support Engineer 2020 Jobs, candidates having required skills in Genesys Framework, SIP infrastructure, Genesys Administrator, GAX, Genesys WDE can apply.
The selected candidate will be recruited with a permanent and full-time job.
An Interested and qualified candidate has to apply through online mode.
Job Designation: Support Engineer ( Genesys Support Engineer ).
Job Code: 159408.
Education Qualification: Bachelor’s Degree.
Experience Level: 4 to 6 years.
Job Location: Bangalore.
Apply Mode: Online.
- Responsible for resolving tickets by engaging the relevant teams within SLA.
- Complete ownership of the tickets assigned and obtain the RCA/permanent resolution with vendors (if required).
- Implementations to Production and validateE the application for BAU.
- Identify the pain areas in the architecture and suggest & implement the improvements.
- Good troubleshooting skills.
- Need to Handle Customer Communications and manage High severity ticket resolution overcall.
- A support engineer with knowledge on Genesys Framework, SIP infrastructure, Genesys Administrator, GAX, Genesys WDE.
- Troubleshooting experience by investigating T-server logs, URS, and Stat server logs.
Good to Have:
- SQL, Knowledge on Contact center application, PBX knowledge, Implementation knowledge.
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Desired Skills: Genesys Framework | Genesys.