Salesforce Hyderabad Technical Support Engineer Posts | Bachelor’s Degree | Apply Now

Salesforce is an American cloud-based software company, sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

In the latest job announcement, Salesforce announces job vacancies for Technical Support Engineer posts, with work location in Hyderabad.

Under Salesforce Hyderabad Technical Support Engineer 2026 Jobs, candidates having required skills in Ruby, Python, Java, Node.js, or Go can apply.

The selected candidate will be recruited with a permanent and full-time job.

An Interested and qualified candidate has to apply through online mode.

Job Designation: Technical Support Engineer.

Job Code: JR335157.

Education Qualification: Bachelor’s Degree.

Experience Level: 5+ years.

Job Location: Hyderabad.

Apply Mode: Online.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing and resolving simple to complex technical issues related to the Heroku platform, and offering guidance on best practices for using Heroku products and services..
• Work closely with other teams, such as engineering, product management, and sales, to address customer issues, provide feedback, and contribute to product improvements.
• Create and maintain documentation, knowledge base articles, and troubleshooting guides to empower customers and the support team to enhance the overall support experience.
• Effectively communicate with customers via email-based support tool as well as customer conference calls to help them understand and resolve their issues.

Required Qualifications:

• 5+ years of customer facing technical support experience with cloud platforms.
• Familiarity with programming languages such as Ruby, Python, Java, Node.js, or Go, and web-frameworks like Rails, and Django.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• Familiarity with databases and data services like PostgreSQL, Redis, and/or Kafka.
• Experience working with logging and monitoring tools (e.g., Papertrail, Splunk, New Relic)
• Familiarity with CI/CD pipelines.
• Understanding of networking concepts like DNS, SSL, HTTP/HTTPS, and IP addresses & ports.
• Ability to manage severity-based customer cases, coordinating cross-functional responses, and ensuring timely communication to minimise business impact.
• A customer-centric mindset with excellent communication and interpersonal skills.
• Demonstrated ability to empathise with customers and provide a positive support experience.
• Collaboration skills to work effectively with cross-functional teams, including engineering, product management, and other support teams.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Hands-on experience with popular cloud platforms like Heroku, AWS, Azure, or Google Cloud Platform and/or web-frameworks like Rails, and Django.
• Strong understanding and troubleshooting abilities with PostgreSQL, Redis, and Kafka.
• Proven ability to analyse complex technical issues, identify root causes, and deliver effective solutions promptly to customers.
• Strong verbal and written communication skills, with the ability to explain technical concepts.

How to apply:

Interested and qualified job applicants have to apply through online mode, by initially registering with Salesforce career portal and login in to apply.

Apply online:

https://careers.salesforce.com/en/jobs/jr335157/technical-support-engineer/

For more information about Salesforce vacancies, visit the Salesforce Recruitment page.