Citrix India Pvt Ltd Bangalore Technical Support Engr Jobs | Degree | Apply Now
Citrix Systems, Inc. is an American multinational software company that provides server, application and desktop virtualization, networking, software as a service, and cloud computing technologies.
In the latest job notification, Citrix India announces job vacancies for Technical Support Engr posts, with work location in Bangalore.
Under Citrix Bangalore Technical Support Engr 2019 Job Notification, candidates completed Degree, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An Interested and qualified candidate have to apply through online mode.
Provide technical assistance to Citrix customers over phone and email.
Clearly documents issues and resolutions in the CRM system, and ensure proper customer engagement as per defined processes.
Understand basic operating system/foundational technology principles related to Citrix hardware products.
Basic knowledge of Networking technologies, Network security concepts, Communication Protocols, and familiarity with network troubleshooting tools & Others.
Job Summary Details:
Job Designation: Technical Support Engr.
Job Code Number: R17225.
Educational Qualification: The candidate should possess a Bachelor of Science or Engineering in Computer Information Systems or Computer Science or have the equivalent experience.
Job Location: Bangalore.
Apply Mode: Online.
Learns to use CRM and phone systems efficiently. Ensures that procedures are followed and keeps clear, detailed records.
Identifies internal Citrix Support sites for documented technical issues.
Demonstrates the ability to achieve and maintain targeted goals such as number of calls answered, number of cases closed or resolved, etc.
Demonstrates a sense of ownership, ensuring smooth and efficient case handover to other teams or other engineers when appropriate.
How to apply:
An interested and qualified job applicant has to apply through online mode by initially registering with Citrix company career portal and login to apply.