Tech Mahindra Bangalore Associate Jobs | Degree | Walkin: 27th to 30th Aug’19
Tech Mahindra Business Services Pvt Ltd, an international BPO company.
In the latest job notification, Tech Mahindra announces job vacancies for Associate posts, with work location in Bangalore.
Under Tech Mahindra Bangalore Associate Walkin 2019 Jobs, candidates completed Degree, and have required skills can apply.
The selected candidate will be recruited with a permanent and full-time job.
An Interested and qualified candidate have to walkin on announced date and venue.
Respond to incident calls and emails from users on desktop issues, hardware, application-related issues and queries.
Ask targeted questions to quickly understand the root of the problem.
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
Provide level 1 & 2 remote troubleshooting support.
Document all reported incidents - identify trends to assist in future problem resolution
Ensure all issues are properly logged.
Escalate unresolved cases to the relevant support team.
Refer to Knowledgebase resources to provide accurate solutions
Prioritize and manage several open issues at one time
Follow up with users to ensure successful closure of reported issues
Generate, track, and close trouble tickets
Own the tickets and follow up with respective 2nd inline support, 3rd Party Support, or Business Users to the closure.
Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.
Job Summary Details:
Job Designation: Associate.
Educational Qualification: Degree.
Experience: At least 1-2 years in IT Service Desk/ Tec h support / ITES environment desirable or similar profile from an International voice process.
Apply Mode: Walkin.
Job Location: Banaglore.
Fluent in English verbal and Nonverbal
Excellent telephone skills
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Date & Timing: 27th to 30th Aug’19, 10 AM to 4 PM
Venue: Tech Mahindra; Plot- 45-47,Tech Mahindra, Gate 1, ITC-4, (Abdul Kalam) KIADB Industrial Area, Electronic city, Phase -2 Bangalore - 560100.
How to apply:
Interested and qualified job applicants have to walkin on the announced date and venue.